Terms And Conditions

Payment Terms

Our payment terms are 21 days.

Unless stated or agreed otherwise you must make payment within 21 days of receipt of any invoices.

Failure to do so may result in:

• An interest charge of 8% plus the reference rate for the bank of England under the Late Payment of Commercial Debts (Interest) Act 1998 and compensation arising from late payment under section 5A of the Late Payment of Commercial Debts (Interest) Act 1998
• A fixed admin fee of £45+vat.

The required payment timeframe is stated on the first page of all invoices.

If we do not receive payment within this timeframe we will reserve the right to restrict the services that we provide, this will include suspension of SEO, PPC and emails.

Payment for marketing and SEO campaigns is required in advance to the month/period the service is provided.

 

General

Our primary means of contact is via email. Please ensure that you provide us with an up to date email address to stay in contact.

Legal & License.

CB Digital Marketing warrants that the functionality contained in work undertaken will meet the client requirements and that the operation will be reasonably error-free.

The entire risk as to the quality and performance of the work is with the client. In no event will CB Digital Marketing be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to undergo marketing, even if CB Digital Marketing has been advised of the possibility of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Revision During Execution

The client may be charged additional fees if they decide to make changes to the agreed-upon project scope and objectives.

Copyrights and Trademarks.

The client represents to CB Digital Marketing and unconditionally guarantees that any elements furnished to CB Digital Marketing for inclusion in the project are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend CB Digital Marketing and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.

CB Digital Marketing guarantees that all aspects of campaigns and reports of the project will be disclosed to the The Client upon completion, once full payment has been received.

CB Digital Marketing retains the right to display graphics and other marketing elements as examples of its work in its portfolio.

Timescales.

All time-frames given for work undertaken are estimates. In no event will CB Digital Marketing be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising from delivering any work within a given time-frame.

Other

Any amount quoted for projects, unless explicitly stated or agreed otherwise, excludes video and image stock licenses and any additional licenses required for the operation/running of campaigns, outside of those agreed in the proposal.

If the The Client halts work on a project, work completed shall be billed at the hourly rate and deducted from the total cost quoted. If at the time of the request for a refund, work has been completed beyond the amount covered by the initial payment, The Client shall be liable to pay for all work completed at the hourly rate stated above.

For every project, a timescale for delivery will be provided. If the project time extends outside of the allocated timescale due to:

• Lack or delay of correspondence from the client.
• Slow or delayed delivery of content from the client.
• Changes to the initial spec/proposal by the client.

 

SEO

We recommend a minimum 3-6 month period for all SEO campaigns in order to have the time and resources to effectively achieve results.

We require 30 days written notice to cease or cancel any retainer work, including SEO, PPC and social media retainers.

You will still be charged for the current month and may be charged for the following month if 30 days written notice is not given within the 30-day threshold for the end of the month or billable period.

Please note that at any time a search engine may change their ranking algorithm, which may result in massive fluctuations in rankings. We endeavour to allow for any changes but in some cases rankings may be massively affected either positively or negatively, through reasons beyond our control.

Unless explicitly stated otherwise all amounts quoted in all CB Digital Marketing’s SEO quotes and invoices are monthly fees.

Please note that our SEO campaigns do not come with a guarantee of sales, enquiries or rankings. We do everything to ensure that we meet the KPI’s agreed in your SEO proposal/agreement, but we cannot guarantee a specific outcome due to the nature of SEO and Search Engines.